You've successfully cancelled your trip. The credit card used to purchase your ticket has been credited the full purchase price. Any Delta Comfort+® or First Class Upgrade seating charges have been refunded. Please allow up to one billing cycle for refunded amounts to appear on your card statement.
The credit card refund can vary with the payment date or the transaction period of the credit card. company, but it is completed within 1~4 weeks(from the date of refund approval) in general. So we recommend you to contact the credit card company in case of delay.
「返金手続きは通常1～4週間以内に完了します」だそう。
そして最近来たメールがこちら。
Greetings from Korean Air. Please notice that your refund has been accepted as of February 13. As we have been temporarily experiencing higher daily volumes of refund requests at our Global Reservation Service Center, we ask for your generous understanding of the delay of refund process. Please be assured that we will continue to monitor the performance of our service center and immediate follow-up actions will be taken accordingly. Thank you for your patience.
Nothing is more important than the safety of our customers and employees. We continue to work with the CDC and are acting on additional guidance they provide. We continue to take extra steps to thoroughly clean and sanitize our terminals and buses with extra focus on high touch areas.
For customers who have a booking in the next 3 months: We know you're concerned about your upcoming travel plans and it can be frustrating to wait on hold to talk to us. We are experiencing high call volume and longer than normal hold times today. We are doing everything we can to answer your call as quickly as possible. If you aren’t traveling within the next three to five days, please wait until closer to your trip to call us.
Peace of Mind Policy: We know we have some customers who prefer to change their travel plans. We have a free reissue option available for customers who want to reschedule now. For those who aren’t sure when they want to reschedule, we are offering an option to exchange your ticket for an eVoucher valid for a year. Details are available at www.greyhound.com/peace-of-mind.
